Question 1

How does NFC authentication work?

Accepted Answer

Each physical artwork contains a tamper-proof NFC chip. When scanned with a smartphone, it verifies the artwork's identity against the immutable Tezos blockchain record, establishing absolute provenance. This cryptographic link cannot be forged or duplicated.

Question 2

Are my crypto wallets secure?

Accepted Answer

Yes. If you log in using Web3Auth (Google/Social login), your keys are split into multiple fragments managed locally and securely. We do not have access to your private keys. Alternatively, you may connect an external hardware/software wallet which remains completely in your custody.

Question 3

What is the Refund Policy?

Accepted Answer

Due to the immutable nature of blockchains, secondary market NFT/Edition sales are final and cannot be refunded. However, for initial primary offerings directly from a gallery, a 14-day cancellation window applies per EU consumer protection laws, provided the digital certificate has not been transferred.

Question 4

Why do I need to pass KYC (Identify Verification)?

Accepted Answer

To comply with global Anti-Money Laundering (AML) standards, particularly the European MiCA framework, we require identity verification when transferring Fiat (USD/EUR) to cryptocurrency via our Bridge.xyz integration. This ensures a safe, legitimate marketplace for all collectors.

Question 5

Are my fiat withdrawals guaranteed?

Accepted Answer

Fiat withdrawals are processed by licensed, regulated custodial partners (e.g. Bridge). While the blockchain settles instantly, traditional bank wires (ACH, SEPA) require standard processing times (1-5 business days) subject to the receiving bank's compliance checks.

Help & Legal FAQs

How does NFC authentication work?

Are my crypto wallets secure?

What is the Refund Policy?

Why do I need to pass KYC (Identify Verification)?

Are my fiat withdrawals guaranteed?